We originally booked a Caribbean cruise in January 2025, for a March 2025 sailing date. It was cancelled less than two weeks out without any prior warning. Once we paid, there was no follow up communication beyond requesting for us to fill the form on We Travel. Never received any further information prior to the cancellation. EE offered us a rebooking - any other cruise at no additional cost regardless of which cruise, plus hotel coming & going, plus cabin upgrade - or a refund. We accepted the rebooking on this Croatian cruise setting sail in June 2025. Again, no further information was provided regarding the tour, except empty promises about booking a room for us pre & post (which never happened). Three weeks prior to that cruise embarking, it was cancelled as well. EE made the same offer, and this time, we asked for the refund. they emailed us and promised to send it to us several times, including additional compensation for our out-of-pocket expenses, plus a letter for our insurance. Then they ghosted us. As of September 2025, we have no refund and no letter for our insurance company. We disputed the charge with our credit card provider, who pointed out in the contract that the merchant does not have to provide a refund, only a rebooking. This is a scam and we recommend not doing business with this provider.